Frequently Ask Questions

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How do I volunteer?

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How can I help in food delivery?

Please click here. Drivers to reach our premises between 6.30 to 8.30am. 

How do I check the availability?

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How can I cancel my slot? 

You have to login to your Portal account and click Your Registered Future Events link. Click the cancel button. 

What time do I need to arrive in the kitchen?

We have 3 time slots (5.00am to 9.00am, 9.00am to 1.00pm and 1.00pm to 5.00pm). Although you have booked the time slot, you can still stay and help out after your time slot is up.

What should you do upon arrival at our premises? 

 Scan our Check In QR code and login to your Portal account. You need to use QR code reader or phone camera. Please ensure the time stamped message is shown on top of the screen. All volunteers are required to create an account I order to check in and check out. 

What are we supposed to do in the kitchen?

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What do I need to be aware of?

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Do I need to be vaccinated? 

All volunteers must be vaccinated.  Fully vaccinated individuals are those who have received two doses of the COVID-19 vaccination under Singapore’s national vaccination programme or any other vaccine regimen as approved by the Ministry of Health (MOH).

What is our operating hours? 

We are open from 5.00am to 5.00pm daily, including Public Holidays. 

Where are we located? 

No 1 Lorong J Telok Kurau Singapore 425792

Nearest MRT: Eunos 

Will I get a certificate of volunteering? 

Yes, we do provide upon request to [email protected]. Minimum 30 hrs. All volunteers will need to scan our Check In QR code upon arrival at the screening station and scan Check Out after completed the kitchen tasks. This is to record your attendance for the day. No hours will be allocated if Check Out is not done on the same day. 

Can I book the slot on behalf of my organization/school? 

Yes, you can. But each person will need to create an account in our Portal to scan our Check In and Check Out QR code. This is for attendance tracking purposes. 

Here are the steps.

Do I need to use my organization email address or personal address to create Portal account? 

Your preference so long you can access it even on your personal time. 

How do I make a donation? 

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Willing Hearts CLG Ltd.

No. 1 Lorong J Telok Kurau
Singapore 425792