Frequently Ask Questions

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How do I volunteer?

Please click here.

How can I help in food delivery?

Please click here. Drivers to reach our premises between 6.30 to 8.30am. 

How do I check the availability?

Please click here

How can I cancel my slot? 

You have to login to your Portal account and click Your Registered Future Events link. Click the cancel button. 

What time do I need to arrive in the kitchen?

We have 4 time slots (5 to 6.30am, 6.30 to 8.30am, 8.30 to 12 noon and 12 to 4pm). Although you have booked the time slot, you can still stay and help out after your time slot is up.

What should you do upon arrival at our premises? 

(1) Tap/scan the Tracetogether Safe Entry. (2) Next, is to scan our Check In QR code and login to your Portal account. You need to use QR code reader or phone camera. Please ensure the time stamped is shown on top of the screen. 

What are we supposed to do in the kitchen?

Please click here.

What do I need to be aware of?

Please click here.

What is our operating hours? 

We are open from 5am to 4pm daily, including Public Holidays. 

Where are we located? 

11 Jalan Ubi Blk 6, #01-51 Kembangan – Chai Chee Community Hub Singapore 409074

Nearest MRT: Eunos 

Will I get a certificate of volunteering? 

Yes, we do provide upon request to [email protected]. Minimum 30 hrs. All volunteers will need to scan our Check In QR code upon arrival at the screening station and scan Check Out after completed the kitchen tasks. This is to record your attendance for the day. No hours will be allocated if Check Out is not done on the same day. 

Can I book the slot on behalf of my organization/school? 

Yes, you can. But each person will need to create an account in our Portal to scan our Check In and Check Out QR code. This is for our submission to MSF. 

Here are the steps.

Do I need to use my organization email address or personal address to create Portal account? 

Your preference so long you can access it even on your personal time. 

How do I make a donation? 

Please click here


Copyright © 2016-2021 Willing Hearts

11 Jalan Ubi
Blk 6 #01-51
Singapore 409074
Kembangan – Chai Chee Community Hub